Under the new rules, BT must complete around 80% of fault repairs within one to two working days of being notified and provide an appointment for around 80% of new line installations within 12 working days.

How long does it take BT to fix a broadband fault?

Under the new rules, BT must complete around 80% of fault repairs within one to two working days of being notified and provide an appointment for around 80% of new line installations within 12 working days.

Can you get compensation from BT?

So if we’re late when activating or repairing your connection, or if we miss your engineer appointment, you’ll automatically get compensation. That’s true for all BT customers who aren’t on a business contract, and has been since 1 April 2019. Business contract customers can claim BT Customer Service Compensation.

How do I speak to a person at BT?

If you’d rather speak to a human, you can use the live chat feature on the BT website or call 0800 800 150….You can call 0800 443 311 to get through to an automated phone line which you can use to:

1. Pay your bills.
2. Find out call charges and balance.
3. Set up or manage your direct debit.

What number do I call to report a BT line fault?

To report any of the following, please call us on 0800 023 2023 (option 1): Damaged underground cables (typically caused by mechanical diggers in built-up areas) Loose cables or cables dangling from telephone poles.

Can I report a landline fault online?

Opt to call the customer service line on your phone bill using an online calling service or another person’s phone in order to report directly that your phone line is fault. Request a service order so that they will be sure to respond to your service call promptly.

How do I report a fault with my BT Business Line?

BT: Report a fault with your business phone line, broadband or email. You’ll follow the same steps as the call centre agents at BT. Report a fault online without calling us, and you may even be able to fix it yourself. You can also use your smart phone to report a fault online.

What do I do if my mobile number does not match BT?

The mobile number and account number you entered does not match. Please give us a call on 0800 032 8751 or continue to your BT account page. Please enter a valid mobile number. Having problems? You can contact us. – we’re here to help. Please give us a call to continue Reporting your Mobile Fault.

How do I make a claim for a fault with broadband?

You can find more information under Broadband and internet in our terms and conditions. It’s easy to make a claim: just call us on 0800 800 154 and we’ll look into it for you. You can make a claim for all Business Broadband products (excluding BTnet). You must have reported the fault to us (and have been given a fault reference number).

How do I contact BT customer service?

Please give us a call on 0800 032 8751 or continue to your BT account page. Please enter a valid mobile number. Having problems? You can contact us. – we’re here to help.